Stuck logging in

Help Portal:

Problem: Resident is stuck logging in, or can't log in.

Possible Solutions:

Make sure the grid is up.
- It should display "ONLINE", "RESTRICTED", or "OFFLINE" in the upper right part of your main screen.
  - If it says "OFFLINE", you can't access the grid.
  - If it says "RESTRICTED", only accounts that have payment info on file (and have used it at least once) can log on (only for peak activity times).
  - If it says "ONLINE", you should be able to access the grid.

Make sure you're not being stopped by a firewall.
- If you are, change the settings to allow SecondLife.exe (or contact your system admin for corporate connections).

Delete the files in Temporary and Cache directories on your hard disk.

Note: If you have changed the location of your cache folder in your settings, replace the path to the cache folder in these instructions with your own setting

Windows

* c:\documents and settings\<username>\Local Settings\Temp

* c:\documents and settings\<username>\Application Data\Secondlife\Cache

Macintosh

* /Users/<username>/Library/Application Support/SecondLife/cache

* /tmp/

Linux

* ~/.secondlife/cache

* /tmp/

Note: deleting all files in /tmp/ can have adverse effects on the stability of your linux desktop, you might want to relog to your computer at this point

Reinstall SL using a new copy from www.secondlife.com

Windows

* Uninstall SL through the Add/Remove Programs option in Control Panel.

* Reinstall SL.

Macintosh

* Delete temporary and cache directories as above.

* Delete "Second Life Viewer.app" from the /Applications directory.

* Reinstall SL.

Linux

* Delete temporary and cache directories as above.

* Delete the folder where you unpacked the tar file with the viewer you downloaded from www.secondlife.com

* Download the latest viewer from www.secondlife.com and install it as usual.

Stuck logging in

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